The company disclosed this in a statement issued in Enugu on Friday by the Group Head, Corporate Communications, Mr Emeka Ezeh.
Mr Ezeh said the SuperEdge platform was designed to enhance prepaid vending, postpaid billing and collection services, as well as Meter Data Management System (MDMS) operations.
He explained that the initiative forms part of EEDC’s broader commitment to leveraging technology to improve operational efficiency and deliver a more seamless and customer-focused service experience through self-service features.
According to him, customers of EEDC subsidiary distribution companies, including MainPower, TransPower, FirstPower, EastLand, and NewEra, are also expected to benefit from the platform’s enhanced capabilities.
Mr Ezeh said “one of the key features of the system enables customers to authenticate payment receipts simply by scanning a QR code.”
He added that customers can also generate receipts for previous transactions and make energy bill payments through SMS codes or bank transfers.
The spokesman further explained that the self-service platform allows customers to purchase electricity tokens, regenerate Key Change Tokens (KCT), apply for meters, retrieve details of their last token purchase, check outstanding arrears, and interact directly with customer service representatives.
“To access these services, customers are advised to save 08150826233 on their mobile phones and connect via WhatsApp by sending ‘100’ as a message,” he said.
Meanwhile, the company announced that arrangements had reached advanced stages for the commencement of electronic billing by June 2026.
Mr Ezeh stated that with the introduction of the service, customers would begin receiving monthly electricity bills directly through email and mobile phones, eliminating the need for physical bill distribution.
He urged customers to update their records by completing the Know Your Customer (KYC) form and providing current phone numbers and email addresses to benefit from the new service.
The spokesman also disclosed that a temporary shutdown of the vending platform would commence on Friday, May 22, at 6 p.m. for postpaid customers and midnight for prepaid customers to enable a major system upgrade.
“During this period, customers will be unable to make payments, recharge prepaid meters, or purchase energy tokens. Normal services are expected to resume by 12 a.m. on Sunday, May 24,” he said.
The company recalled that the first phase of the SuperEdge project, focused on prepaid customers, was implemented in February 2024 in compliance with the Standard Transfer Specification prepaid meter upgrade.
Following the successful completion of the second phase, EEDC said all postpaid customers have now been migrated to the SuperEdge platform to ensure more efficient and reliable service delivery.
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